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Privacy Policy
Last Updated: November 12, 2025
Effective Date: November 12, 2025
1. Introduction
RivalScoop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our competitive intelligence service.
This policy applies to information collected through:
- Our website (rivalscoop.com)
- Email communications
- Your use of our Service
- Other interactions with RivalScoop
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email, company name, job title
- Payment Information: Processed securely via Stripe (we don't store card details)
- Service Preferences: Competitors you want tracked, focus areas, delivery preferences
- Communications: Emails, feedback, support requests
2.2 Information Collected Automatically
- Usage Data: How you interact with our emails and Service
- Device Information: Browser type, IP address, operating system
- Cookies: Session cookies for authentication (we use minimal cookies)
2.3 Information From Third Parties
- Payment Processors: Transaction confirmations from Stripe
- Public Sources: Publicly available business information for our intelligence gathering
3. How We Use Your Information
We use your information to:
- Provide and personalize the Service
- Process payments and manage subscriptions
- Send weekly intelligence briefs
- Respond to inquiries and provide support
- Improve our Service and develop new features
- Comply with legal obligations
- Prevent fraud and enhance security
4. Information Sharing and Disclosure
We DO NOT sell, rent, or trade your personal information. We may share information with:
4.1 Service Providers
- Stripe: Payment processing
- Google Workspace: Email delivery
- Web hosting providers: Service infrastructure
4.2 Legal Requirements
We may disclose information if required to:
- Comply with legal obligations
- Respond to lawful requests from public authorities
- Protect our rights, privacy, safety, or property
- Investigate potential violations of our Terms
4.3 Business Transfers
In the event of merger, acquisition, or sale of assets, your information may be transferred with appropriate confidentiality agreements.
5. California Privacy Rights (CCPA)
California residents have specific rights under the California Consumer Privacy Act:
5.1 Right to Know
You can request information about:
- Categories of personal information collected
- Sources of information
- Business purposes for collection
- Categories of third parties with whom we share information
5.2 Right to Delete
You can request deletion of your personal information, subject to certain exceptions.
5.3 Right to Opt-Out
We do not sell personal information, but you can opt-out of certain uses.
5.4 Right to Non-Discrimination
We won't discriminate against you for exercising privacy rights.
5.5 How to Exercise Rights
- Email: privacy@rivalscoop.com
- Response within 45 days
- May request identity verification
- Two requests per 12-month period without charge
5.6 "Do Not Sell" Notice
We DO NOT sell personal information as defined under CCPA.
5.7 Financial Incentives
Founding member pricing is not contingent on providing additional personal information.
6. Data Security
We implement appropriate technical and organizational measures including:
- Encryption of data in transit (TLS/SSL)
- Secure payment processing via PCI-compliant providers
- Access controls and authentication
- Regular security assessments
However, no method is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for:
- Active accounts: Duration of service plus 90 days
- Cancelled accounts: Up to 3 years for legal/tax purposes
- Marketing data: Until you unsubscribe
- Legal holds: As required by law
8. International Data Transfers
We operate primarily in the United States. If you access the Service from outside the US, your information will be transferred to and processed in the US.
9. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect information from children under 18. If we learn we've collected such information, we'll delete it promptly.
10. Your Choices and Controls
10.1 Account Information
Update via account settings or email support@rivalscoop.com
10.2 Email Preferences
- Unsubscribe from marketing emails via link in emails
- Service emails are required for active subscriptions
10.3 Cookies
Most browsers allow you to refuse cookies, though this may impact Service functionality.
10.4 Do Not Track
We currently don't respond to Do Not Track signals as there's no industry standard.
11. Third-Party Links
Our Service may contain links to third-party websites. We're not responsible for their privacy practices. Review their privacy policies before providing information.
12. Changes to This Policy
We may update this Privacy Policy periodically. We'll notify you of material changes via:
- Email notification
- Prominent notice on our website
- Updated "Last Updated" date
14. Additional Rights for Other Jurisdictions
14.1 Nevada Residents
Nevada residents may request not to have their information sold (though we don't sell information).
14.2 European Visitors
While we primarily serve US businesses, EU visitors have rights under GDPR if applicable. Contact us for information.
15. Lawful Basis for Processing
We process your information based on:
- Contract: To provide the Service you've subscribed to
- Legitimate Interests: To improve our Service and prevent fraud
- Consent: For marketing communications (where required)
- Legal Obligation: To comply with applicable laws